Terms of service

1. The service

Teamly360 is a web app for managing time off: requests and approvals, the team calendar, public holidays, day-off balances, permissions and notifications. We provide it over the internet (SaaS); nothing needs to be installed.

2. Account and company

The person who signs up a company confirms that they are authorised to act for it and accepts these terms on its behalf (the “customer”).

The customer is responsible for the accounts it creates for its employees, for the accuracy of the data it enters and for keeping passwords safe. Tell us right away if you suspect an account is being misused.

3. Plans, trial and payment

• The Free plan is free of charge for companies with up to 5 active employees, with no time limit.
• Every new company gets 14 days of Pro, no card needed. If a company chooses and pays for a plan during the trial, the rest of the trial stays and billing starts when it ends. After the trial, a company with up to 5 employees moves to Free, and a bigger one chooses a paid plan. Until it does, the company works as usual for 7 more days, and after that its data is read-only until a plan is paid.
• Paid plans are billed per active employee, monthly or yearly, in advance. Subscriptions renew automatically until you cancel.
• Payments are handled by Paddle.com, our merchant of record, which charges you, handles VAT and issues invoices. Paddle's terms also apply to the purchase itself.
• Within a period you pay for the most active employees: a new employee is charged pro rata to the end of the period (monthly plans on the next invoice, yearly plans once a month), and the seat of an employee who leaves stays paid until the period ends. The renewal is billed for the active employees at that time. We may change prices with at least 30 days' notice; a new price applies from the next period.

4. Acceptable use

You may not use the service for unlawful purposes, to send spam, to try to bypass its security or disrupt it, or resell it without our written consent.

5. Customer data

The data a company enters belongs to the company. We process it only on the company's behalf and on its instructions, as a processor under data protection law. A data processing agreement is available on request.

The company's administrator downloads the leave records (every absence and the balances per year) in the app, as a CSV file, on the Company page. A company asks for an export of its other data by email to support@teamly360.com: we prepare it by hand and send it to the company's administrator within 30 days.

6. Availability and support

We work to keep the service available without interruption, but we can't guarantee uninterrupted operation. We announce planned maintenance in advance where possible. Support is by email, with priority on Pro.

7. Cancellation and deletion

You can cancel your subscription at any time; it stays active until the end of the paid period.

When a company account is closed, the company is archived and can be restored within 30 days. After that its data is permanently deleted, except what we must keep by law (such as invoices).

8. Liability

To the extent permitted by law, we are not liable for indirect damage, lost profits or data loss caused by the customer, and our total liability is limited to the amount the customer paid for the service in the last 12 months.

9. Changes to these terms

We announce material changes by email or in the app at least 30 days in advance. Continuing to use the service after that means you accept the changes.

10. Governing law

These terms are governed by the laws of the Republic of Serbia, unless mandatory law provides otherwise. We try to settle any dispute amicably first.

11. Contact

Teamly360, Bulver 1, Belgrade, email: support@teamly360.com.