Refund policy

Last updated: 01/11/2026

Payments for Teamly360 are handled by Paddle.com as our merchant of record. We approve refunds and Paddle carries them out, to the payment method you used.

1. 14 days on your first payment

If you're not happy, we refund the full amount of the first payment of a new subscription if you ask within 14 days of that payment. You don't need to give a reason.

2. Renewals

Renewed monthly and yearly subscriptions are not refunded for a partly used period, unless the law requires otherwise. You can cancel at any time, and your subscription stays active until the end of the paid period.

3. Fewer employees or a lower plan

When you move to a lower plan, the difference is credited pro rata against your next payment. When you reduce the number of employees, nothing is refunded: the seat stays paid until the period ends, the next employee takes it at no extra charge, and the renewal is billed for the actual number of employees.

4. How to ask for a refund

Write to support@teamly360.com with your account email and invoice number, or contact Paddle via paddle.net. An approved refund usually arrives within 5–10 business days, depending on your bank.

5. Consumer rights

This policy does not limit any rights you have under mandatory consumer protection law.